Exchange & Return Policy
Last updated: July 2026
Important Notice: At Baadbaan, every product is crafted with precision and undergoes strict quality checks before dispatch.
1. Exchange Policy
- No Direct Returns / Money-Back Guarantee: We do not offer cash/money-back refunds once an order has been successfully delivered and accepted.
- Eligible Conditions for Exchange: Exchange requests will ONLY be reviewed if you received a defective, damaged, or wrong item/fabric from our end.
- Time Limit: Any damage or wrong delivery issue must be reported within 24 to 48 hours of package delivery.
- Non-Exchangeable Items: Items bought on Sale/Clearance, or articles that have been washed, worn, altered, or damaged after delivery will not be eligible for exchange.
2. How to Request an Exchange (If Eligible)
- Step 1: Take clear unboxing photos/videos showing the defect or wrong item clearly along with your Order ID.
- Step 2: Contact our support team via official WhatsApp or email within 48 hours.
- Step 3: After QA verification, an exchange parcel for the same article (or store credit if out of stock) will be processed.
3. Shipping Charges
- If the mistake or damage is from Baadbaan's side, we will bear all courier and return shipping costs.
- If an exchange is approved due to customer personal preference, the customer will be responsible for two-way courier fees.
4. Order Cancellation
- Orders can only be canceled within 12 hours of placement or before dispatch. Once dispatched, orders cannot be canceled or returned.